Frequently Asked Questions
Answers to the most common questions about buying IGET vapes from IGET Store in Australia.
Are your IGET vapes authentic?
Yes. Every device we sell is 100% genuine IGET stock, sourced through legitimate channels and quality-checked before same-day dispatch from our Australian warehouse.
How fast is shipping?
Orders placed before 2pm AEST on a business day are dispatched same day. Metro delivery is typically 2–4 business days; regional 3–6 business days, via tracked courier.
Is shipping free?
Standard shipping is free on orders over $300. Otherwise Standard is $10 (2–3 business days) and Express is $35 (next business day). A $100 minimum order applies.
Do I need to be 18 or over?
Yes. You must be at least 18 years old to purchase. Products are sold as non-nicotine collectible vaping devices.
What payment methods can I use?
We accept bank transfer, PayID and crypto (USDT). Card payments via Stripe can be enabled by the store.
Can I use a coupon code?
Yes — enter your coupon code in the cart and click Apply. The discount is shown in your order summary before checkout.
What if my device is faulty?
Faulty devices can be returned within 30 days for a replacement or refund. Email support@igetaus.com.au with your order number.